Term and Conditions

Last Updated: [Insert Date]

1. Our Commitment

At PensavingShop, we cater to discerning collectors and writing enthusiasts who appreciate craftsmanship in premium writing instruments. Our policies reflect our dedication to quality, integrity, and your complete satisfaction.

2. User Responsibilities

2.1 Account Information

When creating an account or making purchases, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Promptly update any changes to your information

2.2 Acceptable Use

You agree not to:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Misrepresent your identity or affiliation

3. Products and Services

3.1 Product Descriptions

We take great care to accurately describe our premium writing instruments, inks, and stationery. However, we cannot guarantee that:

• Colors displayed on your screen will exactly match the physical product
• Product specifications won’t change slightly due to manufacturer updates

3.2 Limited Editions

Due to their exclusive nature:

• Limited edition items are non-returnable unless defective
• Quantities are strictly limited as described
• We reserve the right to limit quantities per customer

4. Orders and Payment

4.1 Order Process

Your order represents an offer to purchase which we accept when we:

• Send you an order confirmation email, and
• Dispatch your items (at which point the sale contract is formed)

4.2 Pricing

All prices are in USD and include applicable taxes where required. We reserve the right to adjust prices due to:

• Currency fluctuations
• Manufacturer price changes
• Clear errors in pricing

4.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorize us to charge the full amount to your selected payment method at the time of order.

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive tracking information via email once shipped.

5.2 Shipping Options

We offer:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: EMS for orders over $50 (15-25 business days)

5.3 International Orders

Customers outside the U.S. are responsible for:

• All customs fees, taxes, and import duties
• Compliance with local import regulations

We cannot ship to certain Asian countries and remote regions.

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery for:

• Unused products in original packaging
• Items with proof of purchase

Non-returnable items:

• Limited editions
• Inked or used writing instruments
• Opened ink bottles or cartridges

6.2 Return Process

To initiate a return:

1. Email [email protected] with your order details
2. Receive return authorization and instructions
3. Ship items to: 1799 Hide A Way Road, San Jose, US 95129

Return shipping costs are your responsibility unless the return results from our error.

6.3 Refunds

Approved refunds will be processed to your original payment method within:

• Credit cards: 5-7 business days
• PayPal: 3-5 business days

Original shipping fees are non-refundable.

7. Intellectual Property

All content on our website, including:

• Product descriptions
• Images
• Logo and branding
• Website design

are the property of PensavingShop or our suppliers and are protected by intellectual property laws. You may not use any content without our express written permission.

8. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages
• Our total liability for any claim related to our products or services is limited to the purchase price of the item in question
• We are not responsible for delays caused by events beyond our reasonable control (e.g., natural disasters, customs delays)

9. Governing Law

These Terms shall be governed by the laws of the State of California, without regard to its conflict of law provisions.

10. Changes to These Terms

We may update these Terms periodically. The updated version will be posted on our website with a new “Last Updated” date. Your continued use of our site constitutes acceptance of the updated Terms.

11. Contact Us

For questions about these Terms or any other inquiries, please contact:

PensavingShop Customer Service
Email: [email protected]
Address: 1799 Hide A Way Road, San Jose, US 95129