At PensavingShop, we cater to discerning collectors and writing enthusiasts who appreciate the finer details in premium writing instruments. Our shipping and returns policies reflect the same commitment to excellence found in our curated collection of fountain pens, inks, and fine stationery.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Standard Shipping (DHL or FedEx)
– Delivery time: 10-15 business days after shipment
– Flat rate: $12.95 USD
– Recommended for time-sensitive orders

Free Shipping (EMS)
– Delivery time: 15-25 business days after shipment
– Available for orders over $50 USD
– Ideal for non-urgent deliveries

Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to certain Asian countries and remote regions.

International Orders

Customers outside the United States are responsible for any customs fees, taxes, or import duties. These charges vary by country and are not included in your order total.

Returns & Exchanges

We want you to be completely satisfied with your premium writing instruments. If any product doesn’t meet your expectations, please review our straightforward return process below.

Return Policy Overview

  • Returns accepted within 15 days of delivery
  • Items must be in original, unused condition with all packaging
  • Proof of purchase required

Non-Returnable Items

To preserve the integrity of our collector’s items, we cannot accept returns for:

  • Limited Editions (due to their exclusive nature)
  • Any writing instruments that have been inked or used
  • Opened ink bottles or cartridges

Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number]

Body:
Dear PensavingShop Team,

I would like to request a return/exchange for my recent order (#[Order Number]).

Item(s) to return: [Product Name(s)]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for (specify product)]

I confirm that the item(s) are in original, unused condition with all packaging intact.

Sincerely,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]

Step 2: Receive Return Authorization

Within 2 business days, we will email you:

  • Return authorization number
  • Shipping instructions
  • Return address: 1799 Hide A Way Road, San Jose, US 95129

Step 3: Ship Your Return

Package your item securely using the original packaging. Include:

  • Copy of your order confirmation
  • Return authorization number

Note: We recommend using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 4: Processing Your Return

Once received, we will inspect your return within 3-5 business days. You will receive email notification when:

  • Your refund has been processed
  • Your exchange item is being prepared for shipment

Refund Information

Approved refunds will be processed to your original payment method within:

  • Credit cards: 5-7 business days
  • PayPal: 3-5 business days

Original shipping fees are non-refundable. For exchanges, we will cover standard shipping costs for the replacement item.

International Returns

For customers outside the United States:

  • Customs fees and international return shipping are the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid additional customs charges
  • Refunds will be issued in USD and may be subject to currency conversion differences

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the damage/defect and packaging
  • We will arrange for a replacement or refund and cover all associated shipping costs

Our Commitment

As fellow writing enthusiasts, we understand the importance of receiving your premium writing instruments in perfect condition. Our policies reflect our dedication to your complete satisfaction with every purchase from our carefully curated collection.

For any questions about our shipping or returns policy, please contact our customer service team at [email protected].