At PensavingShop, we take pride in offering premium writing instruments and stationery that meet the exacting standards of discerning collectors. Should any product fail to meet your expectations, we offer a straightforward returns and exchanges process designed with the same attention to detail found in our fountain pens.

Our Return Policy

We accept returns and exchanges within 15 days of delivery. To be eligible for return, items must be:

  • In original, unused condition
  • In their original packaging with all protective materials
  • Accompanied by proof of purchase

Non-Returnable Items

To maintain the integrity of our collector’s items, the following cannot be returned:

  • Limited Editions (due to their exclusive nature)
  • Any writing instruments that have been inked or used
  • Opened ink bottles or cartridges

Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information:

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Body:
Dear PensavingShop Team,

I would like to request a return/exchange for my recent order (#[Order Number]).

Item(s) to return: [Product Name(s)]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for (specify product)]

I confirm that the item(s) are in original, unused condition with all packaging intact.

Sincerely,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]

Step 2: Receive Return Authorization

Within 2 business days, we will email you:

  • Return authorization number
  • Shipping instructions
  • Return address (1799 Hide A Way Road, San Jose, US 95129)

Step 3: Ship Your Return

Package your item securely using the original packaging. Include:

  • Copy of your order confirmation
  • Return authorization number

We recommend using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 4: Processing Your Return

Once received, we will inspect your return within 3-5 business days. You will receive email notification when:

  • Your refund has been processed
  • Your exchange item is being prepared for shipment

Refund Information

Approved refunds will be processed to your original payment method within:

  • Credit cards: 5-7 business days
  • PayPal: 3-5 business days

Original shipping fees are non-refundable. For exchanges, we will cover standard shipping costs for the replacement item.

International Returns

For customers outside the United States:

  • Customs fees and international return shipping are the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid additional customs charges
  • Refunds will be issued in USD and may be subject to currency conversion differences

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damage/defect and packaging
  3. We will arrange for a replacement or refund and cover all associated shipping costs

Our Commitment to Quality

As fellow writing enthusiasts, we understand the importance of perfect condition when receiving premium writing instruments. Our returns policy reflects our dedication to your complete satisfaction with every purchase from our curated collection.

For any questions about our returns policy, please contact our customer service team at [email protected].