At PensavingShop, we’re passionate about connecting discerning writers with premium writing instruments. Below you’ll find answers to common questions about our products, services, and policies.
Product Questions
What types of writing instruments do you specialize in?
We curate a premium selection of fountain pens, rollerball pens, ballpoint pens, and their accessories including inks, refills, converters, and high-quality paper. Our collection features both contemporary designs and limited editions for collectors.
How do I choose between fountain pens and rollerball pens?
Fountain pens offer a traditional writing experience with customizable nibs and ink colors, while rollerballs provide smooth writing with less maintenance. Our product specialists can guide you based on your writing style and preferences.
Do you carry replacement parts for pens?
Yes, we stock replacement nibs, cartridges, converters, and refills for most major brands. Visit our Refills and Replacement Nibs sections.
Shipping & Delivery
What are my shipping options?
- Standard Shipping ($12.95): Via DHL/FedEx, arrives in 10-15 days after processing (1-2 business days)
- Free Shipping (orders over $50): Via EMS, arrives in 15-25 days after processing
Do you ship internationally?
We ship globally except to some remote areas in Asia and other regions. Contact [email protected] to confirm delivery to your location.
How are ink bottles packaged for shipping?
All ink bottles receive climate-conscious packaging with special seals to prevent leaks and temperature damage during transit, just as we protect each pen with individual wrapping.
Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure global transactions.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store complete payment details on our servers.
Returns & Exchanges
What is your return policy?
You may initiate returns within 15 days of receipt. Items must be unused and in original packaging. Contact [email protected] to arrange returns.
What if my pen arrives damaged?
While rare due to our secure packaging, we’ll immediately replace any damaged items. Please contact us within 7 days of delivery with photos of the damage.
Can I exchange an ink color?
Yes, unopened ink bottles in their original packaging may be exchanged for alternative colors within the 15-day return window.
Additional Services
Do you offer gift wrapping?
Yes, we provide elegant gift wrapping for an additional $8.95. Select this option at checkout and include your gift message.
Can you help me build a complete writing set?
Our specialists would be delighted to recommend complementary pens, inks, and papers. Email us at [email protected] for personalized suggestions.
How do I care for my fountain pen?
We include care instructions with each fountain pen purchase. Generally, we recommend regular cleaning (every 4-8 weeks depending on use) and proper storage in pen cases when not in use.
Have additional questions? Our California-based team is always ready to assist at [email protected]. We’re committed to making your PensavingShop experience as refined as the writing instruments we offer.